RETURNS & REPLACEMENTS
We make exceptional products and fully stand behind their quality. If your Spire Health product is not working and is determined by our Customer Success team to be eligible for a replacement, as defined by our warranty policy, we will help you exchange your product for another device. Unless your product is determined to be faulty by our Customer Success team, you will be responsible for all costs associated with returning the Spire to us.
Health Tag & Spire Stone domestic customers (within the U.S.) who purchased Spire Health products directly through our website can click here to begin the returns process.
All International customers who purchased Spire products directly through our website should contact firstname.lastname@example.org to begin the return process.
If you are unsatisfied with your purchase for any reason, you may return it within 30 days of your purchase date. To be eligible for a refund, your SpireHealth product must have been purchased at SpireHealth.com, be in good condition with no physical damage, and must be shipped back to us prior to a refund being issued. Shipping charges, such as expedited or International shipping costs, are non-refundable. Should you choose to reject a shipment upon delivery, you are eligible for a refund but all shipping charges associated with that order are non-refundable.
Health Tag & Partial Refunds: Spire Health will not provide partial refunds for a Health Tag order. To be eligible for a full refund you will need to return all the Health Tags associated with your order.
Domestic and International Customers who purchased through our website are fully refunded in the original payment form (minus any shipping charges).
Products purchased from authorized retailers (Amazon.com, Apple) should be returned to those retailers directly and in accordance with their return policies. Please be aware; return and replacement policies are different between retailers, and Spire Health will not provide refunds for items purchased outside of SpireHealth.com
Unauthorized Retailers/Resellers: Spire Health products cannot provide a refund, reimbursement, replacement or warrant the condition of products purchased or sold from third-party retailers either within a 30 day period or the standard one year warranty period.
THE SHIPPING PROCESS
Please contact the Spire Health Customer Care Team to get step-by-step instructions; we can assist you with checking for exchange or refund eligibility, product availability, and estimated replacement or refund timelines.
Pack your item(s) and invoice into a box or padded envelope/mailer.
Mail your return using your carrier of choice to:
Spire Receiving Dept.
2030 Harrison St, 2nd Floor
San Francisco, CA 94110
Order # ________
Spire Health is not responsible for shipping fees or lost returns. If you have any questions about submitting a refund or exchanging a device, please contact the Customer Success team by emailing email@example.com or by calling 1-800-501-CALM(2256) Monday through Friday, between 9AM and 5PM Pacific Standard Time.