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How do I return or get a refund?

RETURNS & REPLACEMENTS

We make exceptional products and fully stand behind their quality.  If your Spire product is not working and is determined by our Customer Success team to be eligible for a replacement, as defined by our warranty policy, we will help you exchange your product for another device. Unless your product is determined to be faulty by our Customer Success team, you will be responsible for all costs associated with returning the Spire to us.

Spire Stone domestic customers (within the U.S.) who purchased Spire products directly through our website can click here to begin the returns process.
Health Tag & All International customers who purchased Spire products directly through our website should contact 
hello@spire.io to begin the return process.


REFUNDS

If you are unsatisfied with your purchase for any reason, you may return it within 30 days of your purchase date. To be eligible for a full refund your Spire product must have been purchased at Spire.io, be in good condition with no physical damage, and must be shipped back to us prior to a refund being issued. 

Health Tag & Partial Refunds: Spire will not provide partial refunds for a Health Tag order. To be eligible for a full refund you will need to return all the Health Tags associated with your order. 

Domestic and International Customers who purchased through our website are fully refunded in the original payment form (minus any shipping charges).     
AUTHORIZED RETAILERS

Products purchased from authorized retailers (Amazon.com, Apple) should be returned to those retailers directly and in accordance with their return policies. Please be aware; return and replacement policies are different between retailers, and Spire will not provide refunds for items purchased outside of Spire.io

Unauthorized Retailers/Resellers: Spire cannot provide a refund, reimbursement, replacement or warrant the condition of products purchased or sold from third-party retailers either within a 30 day period or the standard one year warranty period. 
THE SHIPPING PROCESS

Please contact the Spire Customer Care Team to get step-by-step instructions; we can assist you with checking for exchange or refund eligibility, product availability, and estimated replacement or refund timelines.

Pack your item(s) and invoice into a box or padded envelope/mailer. 
Mail your return using your carrier of choice to:
Spire Receiving Dept.
2030 Harrison St, 2nd Floor
San Francisco, CA 94110
Order # ________

Spire is not responsible for shipping fees or lost returns. If you have any questions about submitting a refund or exchanging a device, please contact the Customer Success team by emailing hello@spire.io or by calling 1-800-501-CALM(2256) Monday through Friday, between 9AM and 5PM Pacific Standard Time.


C
Chelsey is the author of this solution article.

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